သင္ရွာလိုေသာ အလုပ္မ်ားကို ျမိဳ႕နယ္၊ေဒသ အလိုက္ ခန္႕မွန္းေခ် မိုင္ပတ္လည္သတ္မွတ္ၿပီးရွာနိုင္ပါသည္။
17 Feb 2019

Full-Time Deputy Operation Manager

VFS Myanmar – Posted by VFS MyanmarAnywhere

Job Description

Manage all day to day activities (administrative and functional) conducted at the Visa Application Centre
which involves:
Document scrutiny & verification for visa processing
Handling cash & bank related transactions if assigned
Maintaining & recording all application data in a timely and accurate manner

-Ensuring all administration & logistics of passport delivery to consulate / applicant /Logistics
Company etc

Conduct regular Audits for all processes & implement all new process rollouts or changes.
Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the
visa application.

-Ensure regular Error Monitoring – To monitor track and reduce the number of errors every
month, within acceptable limits.
Maintain & improve level of customer & mission satisfaction by enhancing procedures and
continuously innovating methods to increase productivity and cost effectiveness. Ensure that the
Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective
Tracker.
Maintain adherence to the Service Level Agreements ’s for all processes and ensure adherence to
Standard Operating Procedures, manuals etc. without any deviation. Ensure that the Teams are
mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an
Organizational & ISO perspective.
Ensure compliance with VFS Global defined principles, policies & procedures as applicable to the
role.
Maintain high standards of ethics, integrity and compliance with corporate procedures.
Ensure that the entire process is completed within the mandated Turnaround Time.
-Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted
in the Team Objective Tracker.

Ensure no penalties are incurred and monitor, track and maintain internal errors.

-Ensures that the Teams are aligned & contribute towards achievement of parameters
enlisted in the Team Objective Tracker.

Ensure personal & professional development for self and team by conducting trainings on regular
basis (product & process).
Ensure that all staff attends trainings scheduled by HR & ensures effective Process Monitoring, by
conducting Internal Process Certifications (OCL’s), for all staff.
Provide assistance to staff when needed and handle applicant/customer escalations.
Liaise with various support functions to handle team related queries.
Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC.
Manage VAC productivity and VAC security (Physical & data).
Mentor the team on a regular basis, thereby ensuring a successor is created for the position – assist
Manager/Unit Manager in Succession planning.

How to Apply

Prime Hill Business Square 3rd Floor, Room (305), 60 Shwe Dagon Pagoda Road, Dagon Township, Yangon, Myanmar.

Tel: +959 780529886
[email protected]

Job Categories: Travel & Tours. Job Types: Full-Time. Salary: 700,000 - 1,000,000. Job expires in 1 day.

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